If a final diagnosis cannot be delivered
If payment succeeds but a technical or service problem prevents us from generating a valid purchased report, we will first try to restore or re-run delivery. If redelivery cannot reasonably be completed, the purchase is eligible for a refund.
Duplicate charges
Verified duplicate charges will be refunded.
After successful delivery
Because the output is personalized from the business information supplied, a diagnosis that has been successfully generated and delivered is generally non-refundable except where required by applicable law or where the service is materially defective.
Disagreement and data errors
A diagnostic conclusion is an analytical assessment based on the information provided. Disagreement with a finding does not automatically mean the service is defective. Contact support if you believe data were processed incorrectly, the wrong currency or units were used, or a technical error affected the report.
Incorrect customer inputs do not create an entitlement to unlimited free diagnoses, but we will review obvious technical or input problems reasonably. The same principles apply to the $39 re-diagnosis.
Requesting help or a refund
Use the secure support form and choose Payment / refund. Include your account email, diagnosis ID and a concise reason. Do not send payment-card data or sensitive business datasets.
Provider and statutory rules
The final live-payment policy will be reviewed against the selected provider’s refund, chargeback, tax and consumer-law processes before payments are enabled. Nothing in this policy limits rights that cannot legally be excluded.